Return Policy

  • At Berry Tray, we strive to delight our customers. Therefore, we will fully refund if a customer wants to return the purchased item for any reason. Please follow below simple pointers for a smooth processing;

 

  • Return can be done within 7 days of Order Placement
  • Original packaging to be intact / No tempering with the packaging
  • Seal of the product should be intact
  • Send an email at sales@berrytray.com and request return
  • Mention the reason for item return along with the order number for verification purpose along with details of item(s) being returned
  • Dispatch the original item back to with its original packaging and seal intact at:

Berry Tray

Sales Return Department

304- D2, Wapda Town, Lahore.

  • We will send a coupon of equivalent amount

 

  • Any additional cost in terms of shipping cost to be borne by customer

 

  • In case, an item is found to be faulty or damaged at the time of receipt of order, we will fully refund and/or exchange the item as part of our return policy.

 

  • Capture a picture of the item(s), that are damaged and/or faulty and are to be returned
  • Email us at sales@berrytray.com to initiate return process along with sharing the pics of damaged items via email
  • Mention the reason for item return along with the order number for verification purpose along with details of item(s) being returned
  • Dispatch the original item back to with its original packaging and seal intact at:

Berry Tray

Sales Return Department

House # D3 Wapda Town, Lahore.

  • We will send a coupon of equivalent amount in case you intend to return
  • In case, customer intend to exchange, we will dispatch the replacement back to you at your address

 

  • Any additional cost in terms of price differential in item price and/or shipping cost to be borne by customer

 

Cancellation

  • After receiving the orders, we strive to dispatch the order as quickly as possible. Therefore, in case you need to cancel the order, it is better to inform us regarding cancellation as soon as possible.

 

  • To cancel an order, please email us at sales@berrytray.com along with order cancellation request or call our Customer Service Desk at 0323-1234919

 

  • This way, we can cancel the order in case they have not been shipped already. After order dispatch, order would not be cancelled.